Return & Refund Policy
Return & Refund Policy
At Keepin’ It Sleeved, we take pride in carefully packing and shipping every order. Please review our return policy before making a purchase.
General Return Eligibility
Returns are accepted within 30 days of delivery. Items must be returned in the exact condition they were sent, including original packaging, seals, and accessories. Items showing signs of use, damage, alteration, or missing components are not eligible for return. All approved returns are subject to a 25% restocking fee.
Damaged or Incorrect Orders
If your order arrives damaged due to shipping or you receive the incorrect item: Contact us within 48 hours of delivery. Clear photos of the packaging and item may be required. If approved, we will issue a refund or replacement at no additional cost to you.
Manufacturer Defects & Sealed Product Issues
If a sealed product is opened and found to be missing contents, incorrect contents, or otherwise defective due to a manufacturer error: This is outside of our control. We are not liable for manufacturer defects once the product seal has been broken. Customers must contact the manufacturer directly for replacement or resolution. Examples include, but are not limited to:
– Missing cards or components inside sealed products
– Incorrect factory-packed contents
– Print or packaging errors
Buyer’s Remorse / Unwanted Items
If you decide you no longer want an item:
– Returns are accepted within 30 days of delivery
– Items must be unopened, unused, and in original condition
– A 25% restocking fee will be deducted from the refund
– Original shipping costs are non-refundable
– Return shipping is the responsibility of the customer
Non-Returnable Items
The following items are final sale and not eligible for return or refund:
– Opened or unsealed trading card products
– Opened board games or accessories
– Clearance or discounted items
– Gift cards
– Any item not returned in original condition
Refund Processing
Approved refunds are issued to the original payment method. Please allow 5–10 business days after return inspection for the refund to process. Refunds will reflect the item price minus applicable restocking fees.
Right to Refuse Returns
We reserve the right to:
– Refuse returns that do not meet policy requirements
– Limit or deny returns from accounts with repeated abuse of return policies